They don't just answer. They get things done.
An Aurora agent talks to your customers on the phone, on WhatsApp and in your website chat. While it talks, it books, sends the price list and updates the contact. When needed, it hands the conversation over to someone on your team.
Knows your website and your documentsYou test it before publishingAfter the conversation, you approve
Watch the actions as they happen.
Three example conversations, three families of actions. The dark rows are what the agent really does: in your calendar, on the contact record, in your own services.
Six actions, during the conversation.
Without keeping anyone waiting. Every action lands on the contact record, so you always know what happened.
- AppointmentsFinds free slots on Google Calendar or Outlook Calendar, books, lists the customer's appointments and cancels them if asked.calendar
- Callback“Call me back tomorrow after 10.” It sets the callback and the call goes out on its own at the right time.phone
- ContentPrice list, directions, a form to fill in: you prepare them once and the agent sends them on WhatsApp or by email, even mid-call.WhatsApp · email
- HandoverHands the conversation to a person, alerts the team and leaves a summary.team
- ContactFills in the record's fields as it talks: reason, budget, preferences, timing.contact 360
- API toolsCalls one of your services during the conversation, for example to check an order.API
| Action | Phone | Website chat | |
|---|---|---|---|
| Appointments | Yes | Yes | Yes |
| Callback | Yes | Yes | Yes |
| Content | Yes | Yes | No |
| Handover | transfers | alerts the team | alerts the team |
| Contact | Yes | Yes | Yes |
| API tools | Yes | Yes | Yes |
What about email? The agent reads incoming email and prepares the reply as a draft. You check it and send it.
It knows what you know. It doesn't make up the rest.
It answers with your business's information, not stock phrases. And you try every change before your customers hear it.
- Your websiteServices, hours, area and frequent questions, read from the very first step.knowledge
- DocumentsPrice lists, procedures and ready answers that you upload.knowledge
- PricesIf a price isn't in the content you've given it, it doesn't make one up: it hands over to a colleague.rule
- VersionsYou always know which version is answering customers and which one you're preparing.before publishing
- TestsText and voice tests before you publish. With an A/B test you compare two versions on real contacts.before publishing
www.palestrasole.it · services, hours, areaKnowledge
Uploaded by the teamKnowledge
Price not in the list · hands over to a colleagueRule followed
Half of the contacts eachRunning
After the conversation, you have the final say.
When the conversation ends, Aurora analyses it and suggests the next step. Messages and appointments suggested by the analysis arrive as drafts: you approve, edit or discard them.
- DraftsMessages and appointments suggested after the conversation don't go out without you.to approve
- CallbacksIf the customer asks to be called back at a certain time, the agent does it.goes out on its own
- On the recordCalls, messages, appointments and notes stay on the contact 360.contact 360
Trial session Friday 11amDraft
Tomorrow at 10amGoes out on its own
When a colleague is needed, they arrive prepared.
The agent can tell when a conversation should go to someone on the team: an unusual request, a complaint, a price it doesn't know. The colleague gets an alert and the summary, and the customer doesn't have to repeat anything.
- On the phoneTransfers the call to the right person.phone
- In chatOn WhatsApp and in your website chat it alerts the colleague, who picks up with the whole conversation in front of them.WhatsApp · chat
- The summaryWho the customer is, what they asked, what's already been done. In a few lines.team alert
About agents
Can the agent make things up?
The agent answers with what it reads on your website and in the documents you upload. On prices the rule is clear: if they aren't in the content you've given it, it doesn't improvise and hands over to a colleague.
Which calendars does it book on?
Google Calendar and Outlook Calendar. The agent only offers free slots, books, lists the customer's appointments and cancels them if the customer asks. It does this on the phone, on WhatsApp and in your website chat.
What happens on its own and what do I approve?
During the conversation the agent acts: it books, sends content and updates the contact. A callback the customer asks for goes out on its own at the agreed time. After the conversation, messages and appointments suggested by the analysis are drafts that you approve.
Can I try a change without risk?
Yes. You work on a new version of the agent and try it with text and voice tests before publishing it. With an A/B test you can also compare two versions on real contacts.
Can the agent use my management software?
If your software has an API, yes: you connect the service as a tool and the agent calls it during the conversation, for example to check an order.
Enter your website. In a few minutes you hear your assistant.
Aurora reads the site, tells you what it understood and prepares the agent. Then you try it live: it calls you, answers in your chat, fills in your form. You decide afterwards.
Rather talk it through with us?